The Frontline Forum
Stop relying on people speaking up.Build the structure instead.
Speaking up takes courage, and courage is a terrible thing to build a system on.
The Frontline Forum is a standing group that brings what the floor knows to the people making decisions, on a schedule, whether or not anyone feels brave that week. I design it, run it, and hand it over when you are ready.
Schedule a Fit CallThis is not another employee engagement program.
It's the structure that turns everyday frontline experience into clearer decisions and stronger execution.
And you don't need perfect culture or unlimited resources. You just need the willingness to listen, and a system that works.
What the Frontline Forum Delivers for Leadership
A structured decision-support system that connects frontline reality to leadership action.
Early warning signals and critical friction points leadership isn't hearing
Pressure-tested decisions before rollout
A bridge between strategy and day-to-day work
Trust built through visible follow-through
This isn't a focus group. It's a structured loop between leadership and the people closest to the work.
What My Involvement Includes
When you choose the embedded Frontline Forum, you're not buying templates or advice. You're bringing in a neutral partner to design, run, protect, and sustain the Forum — so insight turns into action, not another stalled initiative.
Design & Governance
Before the Forum Ever Meets
I design the Forum so it works inside your organization — not in theory.
- —Charter and governance design
- —Clear scope, ground rules, and decision filters
- —Leadership alignment and sponsor support
- —Nomination and selection process
- —Cadence that balances momentum with sustainability
Facilitation & Momentum
While the Forum Is Active
I run the system so leaders don't have to.
- —Facilitating Forum sessions
- —Coordinating working groups and leading deeper discovery
- —Coaching members on identifying root causes and framing solutions
- —Ensuring meetings lead to next steps — not just discussion
Translation & Leadership Signal Framing
I translate frontline insight into clear, actionable input leaders can actually use.
- —Turning raw input into clear themes and trade-offs
- —Framing recommendations using good / better / best options
- —Preparing leaders for what they'll hear and the decisions required
- —Maintaining a visible feedback loop so people know what happened and why
Continuity, Learning & Long-Term Value
The goal isn't dependency — it's durability. That means:
- —End-of-term surveys and leadership debriefs
- —Adjusting structure and focus as the Forum matures
- —Developing internal facilitation and collaboration capability
- —Transition planning if ownership eventually moves in-house
Well-run Forums don't just surface issues. They improve efficiency, strengthen trust across roles, develop future leaders, and help organizations move faster with fewer misfires. My role is to make sure those outcomes actually happen.
How much of this do you want to carry yourself?
All three build the same thing. The difference is how much of it lands on you.
Frontline Forum Starter Kit
$1,250
Self-guided. The templates and tools to launch your own Forum in ninety days.
Stuck partway through? A working session is available as an add-on at checkout for $750.
Guided Launch
$4,500
The kit plus four working sessions at the moments that make or break a Forum: the charter, member selection, the first meeting, and the first leadership update. Includes ninety days of email support.
If you already bought the kit, that price is credited.
Facilitated Term
$3,500 a month for nine months
I run it. I facilitate the meetings, coach the members, and work with your executive sponsor. This is the version where the Forum is not another thing on your plate.
For the DIY Route
Frontline Forum Starter Kit
For experienced internal leaders with executive sponsorship who want a proven blueprint but plan to run it themselves.
Let me save you the months and mistakes I went through to get this right.
Buy the Starter Kit ($1,250)What's Inside
30/60/90 day pilot plan
Customizable charter and governance templates
Nomination and selection process
Issue prioritization and strategy filters
Leadership buy-in deck
Meeting agendas and action trackers
Framing tools to package insight for leadership
Video walkthrough and email templates
Pro tips on handling resistance and building trust
Not sure a Forum is what you need?
The Breakthrough Blueprint is a diagnostic built on confidential conversations with your people. It maps where information is getting stuck and what to do about it. For most organizations, that is how the Forum conversation starts.
About the Blueprint
Meet your strategy partner
Hi, I'm Leigh. I built a team from scratch before I started advising anyone, which is where most of what I know came from. If you've read this far, you're likely one of the rare people who care enough to build something better. It takes guts to start this kind of change. It can feel invisible or thankless sometimes. But I promise you: this work matters. And I'd be honored to help you build it.